Frequently Asked Questions (FAQ)
Getting Started
How do I become a new patient?
You can get started by completing our New Patient Registration Form. Once submitted, you’ll be able to schedule your virtual intake assessment.
Do you take walk-ins?
We cannot accept walk-ins, but we encourage you to complete our New Patient Registration Form to get started.
Appointments & Scheduling
Do you offer telehealth or in-person visits?
All providers offer telehealth appointments, and can also be seen in-person at their Clearwave locations.
Do I have to be in New York for my telehealth appointment?
Yes. You must physically be in New York for your appointment, whether done via telehealth or in-person.
What happens if I miss an appointment?
Please call the office to reschedule. A missed appointment fee may apply.
What is the cancellation policy?
Cancellations or reschedules must be made at least 48 hours before your appointment. Less than 48 hours or no-shows will be charged the full self-pay rate. Monday appointments must be canceled by noon the Friday before.
What happens if I need a crisis appointment?
Please call us at (845) 471-1807. We’ll work to fit you in or arrange for our crisis LCSW to meet with you.
Is there an on-call provider?
Yes. One of our prescribing providers is on-call after hours for urgent needs.
What happens if I need help and the office is closed?
You can leave a message or reach the on-call provider. For emergencies, call 911 or go to the nearest ER.
How often will I need to be seen?
Treatment frequency varies, but generally patients are seen monthly. Your provider will decide on the best schedule.
Do you offer evening or weekend appointments?
Some providers may offer extended hours. Please call the office for current availability.
Treatment & Care
Do you offer therapy/counseling in addition to medication management?
Yes. We offer psychotherapy with licensed clinical social workers and mental health counselors.
Will I always see the same provider?
Yes, for continuity of care you’ll have a primary provider. If they are out, another provider may cover urgent needs outside of a scheduled appointment.
Do you coordinate care with my primary doctor or therapist?
With your permission, we can share updates with your other providers to support your care.
Do you offer stand-alone psychological evaluations?
We provide evaluations for established patients.
Do you have providers that speak other languages?
Our providers currently speak English.
What is TMS?
TMS (Transcranial Magnetic Stimulation) is a non-invasive treatment for certain mental health conditions. Learn more here.
What is Spravato?
Spravato is a treatment for patients with treatment-resistant depression. Learn more here.
Can you prescribe stimulants, benzodiazepines, or other controlled substances?
Yes, when clinically appropriate. These medications require close monitoring and cannot be refilled early.
Can you send my prescriptions out of state?
No. Prescriptions can only be sent to New York pharmacies, and you must be in New York during telehealth visits.
Prescriptions & Refills
How can I request a refill?
For non-controlled medications, call your pharmacy and they’ll contact us. This is the quickest method for refills. For controlled medications, call (845) 471-1807 and follow the refill prompts.
How soon should I request a refill?
Please request refills at least 3–5 days before running out.
Insurance & Billing
What insurances do you take?
We accept most major insurers. Please see our current list by provider here.
Do you offer self-pay rates or a sliding scale?
We cannot accept walk-ins, but we encourage you to complete our New Patient Registration Form to get started.
What if you don’t accept my insurance?
You can self-pay or request a superbill for possible out-of-network reimbursement.
Do you accept Medicare and Medicaid?
At this time, we do not participate with Medicare plans or NYS Medicaid. We do, however, participate in select Managed Medicaid plans. Please call the office for more information.
How can I make a payment?
Use the link in your statement, or call (845) 471-1807 and follow the billing prompts.
Do you charge for forms, letters, or paperwork?
Yes, administrative fees may apply for forms such as disability, FMLA, or letters that are done outside of a scheduled appointment.
What if I need a prior authorization?
We handle prior authorizations when required, but please allow several business days.
Office & Logistics
Where are you located?
We have offices in Poughkeepsie, Valhalla, Middletown, Nanuet, Garden City, Latham, Hauppauge, and New Rochelle. See details here.
What is your fax number?
Our secure fax number is (845) 471-1815.
What technology do I need for telehealth?
A stable internet connection, camera, microphone, and a private space.
Our Team
Who are your providers?
Our team includes psychiatrists, psychiatric nurse practitioners, psychologists, licensed clinical social workers, and licensed mental health counselors. Learn more here.
Is there a waitlist for providers who aren’t taking new patients?
No. We do not maintain waitlists, but all providers are carefully vetted by Clearwave.
Our Clearwave Mental Health Locations
Valhalla, NY
Poughkeepsie, NY
Middletown, NY
Nanuet, NY
Garden City, NY
Latham, NY
Hauppauge, NY
New Rochelle, NY
Kingston, NY
Syracuse, NY (Coming Soon)
Get Your Free Consultation
Clearwave Mental Health services Clearwave Psychiatry and TMS Medical which is New York's premier psychiatric and TMS provider group servicing Poughkeepsie, Valhalla, Middletown, Nanuet, Garden City, Westchester, Long Island, New York, and the Hudson Valley. Our partner clinicians' mission is to provide compassionate, personalized, individualized, and effective mental health care for our community.
