FAQs

No. Clearwave does not accept walk-in appointments. Please complete our New Patient Registration Form or call our office to get started.

Yes. You must be physically located in New York at the time of your Clearwave telehealth appointment. Your provider may ask you to confirm your location at the beginning of the visit.

Please contact us as soon as possible to reschedule. A late-cancellation or missed-appointment fee may apply under Clearwave’s cancellation policy.

Please cancel or reschedule at least 48 hours before your appointment. Monday appointments must be canceled or rescheduled by noon on the preceding Friday. Late cancellations and missed appointments may be charged up to $100 as described in our cancelation policy.

During regular business hours, established patients may call our office at (845)-471-1807. Our team will assess the request and help determine the appropriate next step based on clinical urgency and availability. Clearwave does not provide emergency services. For crisis support, call or text 988. For immediate physical danger or a medical emergency, call 911 or go to the nearest emergency room.

An on-call prescribing provider is available after hours for urgent clinical concerns involving established patients. The on-call service is not intended for appointment scheduling, routine refills, forms or medical emergencies.

Established patients may call the main office number and follow the prompts for urgent after-hours clinical concerns. Routine messages will be addressed during normal business hours. For crisis support, call or text 988. For immediate danger or a medical emergency, call 911.

Appointment frequency depends on your diagnosis, medications, symptoms, and progress. Visits may be more frequent when beginning or adjusting treatment, and less frequent once your condition is stable.

Some providers offer extended hours. Availability varies by clinician and location, so please contact our team for current options.

Yes. Clearwave provides therapy through licensed clinical social workers and mental health counselors. Standalone therapy availability for new patients is currently limited and is generally offered as part of coordinated care for established Clearwave patients. Contact our team for current availability.

Patients are generally assigned a primary provider to support continuity of care. If that provider is unavailable, another qualified clinician may assist with urgent needs when appropriate.

Yes. With your written authorization, we can communicate with outside providers and share relevant information to support coordinated care.

Clinical services are currently provided primarily in English. Contact our team to discuss any language-access or communication needs before scheduling.

Transcranial Magnetic Stimulation, or TMS, is a non-invasive treatment that uses targeted magnetic pulses to stimulate areas of the brain. FDA-cleared devices and protocols are available for major depressive disorder and certain patients with OCD. Visit our TMS Therapy page for more information.

Spravato® (esketamine) is an FDA-approved nasal spray for adults with treatment-resistant depression. It may be used alone or with an oral antidepressant and is administered under medical supervision at a REMS-certified treatment center, with monitoring for at least two hours after each treatment. Learn more here.

Clearwave clinicians may prescribe controlled medications when they determine that treatment is clinically appropriate and consistent with applicable laws and Clearwave policies. A prescription is never guaranteed, and these medications may require additional evaluation, monitoring, and refill requirements.

Clearwave generally sends prescriptions to pharmacies located in New York. If you are traveling or need to use an out-of-state pharmacy, contact your care team before the prescription is due.

Submit refill requests at least three to five business days before you expect to run out. Requests received after hours, on weekends or on holidays will be reviewed during normal business hours.

Self-pay rates are available for patients who do not use insurance. We do not offer a sliding scale rate. Contact our billing team for current rates and payment information.

You may choose to self-pay. When appropriate, we can provide a superbill that you may submit to your insurer for possible out-of-network reimbursement. Reimbursement is determined by your insurance plan and is not guaranteed.

Clearwave participates with Medicare and select Medicaid managed-care plans. Participation varies by provider, service, location and specific insurance product. Contact our team before scheduling.

You can pay through the secure link included with your statement or call (845)-471-1807 and follow the billing prompts.

Yes, administrative fees may apply for forms such as disability, FMLA, or letters that are done outside of a scheduled appointment.

Our team will submit prior-authorization requests when required and when we have the necessary clinical information. Your insurer makes the final coverage decision, and processing times vary. Please allow several business days and respond promptly if our team requests additional information.

Our secure fax number is (845) 471-1815.

You will need a reliable internet connection, a device with a camera and microphone, and a private location where you can speak comfortably. Your provider may require an in-person appointment when telehealth is not clinically appropriate.